Product management - probably the toughest job in a SaaS business

I was writing a new feature announcement email, and found myself describing this new feature in 7 (seven!) easy steps. While writing this email, wondered why I was exposing my users to some of the implementation details. So I sat back for a moment, opened my code editor, changed my user interface, hiding all the internal stuff and deployed the change. Then I sent an updating email and enjoyed for a brief moment a feeling of achievement.

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